Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the SouthernStarTrails.com website and lottery gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any provision of these terms, you must immediately cease using our services and leave the website.

These terms apply to all users of the service, including browsers, customers, and contributors of content. Your continued use of the service constitutes acceptance of any amendments to these terms.

2. Eligibility Requirements

2.1 Age Requirement

2.2 Geographic Restrictions

Our lottery services are available exclusively to residents of Australia. By using our services, you represent that you are physically located in Australia at the time of account creation and ticket purchase.

Participation from restricted jurisdictions, including but not limited to locations where online lottery gaming is prohibited, is strictly forbidden.

2.3 Legal Capacity

You must have the legal capacity to enter into binding contracts. You represent that you are not subject to any legal restrictions that would prevent you from participating in lottery gaming activities.

Individuals who are self-excluded from gaming activities, either voluntarily or by legal order, are prohibited from using our services.

3. Account Terms

3.1 Account Creation

To purchase lottery tickets, you must create a user account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

Each person may maintain only one account. Multiple accounts created by the same individual will be closed, and any associated tickets or winnings may be forfeited.

3.2 Account Security

3.3 Account Verification

We reserve the right to verify your identity and account information at any time. This may include requests for government-issued identification, proof of address, and payment method verification.

Failure to provide requested verification documents within the specified timeframe may result in account suspension and withholding of prize payments.

4. Game Rules & Participation

4.1 Official Game Rules

Each lottery game operates according to official rules established by the respective lottery operator. These rules govern number selection, draw procedures, prize divisions, and winning criteria.

You agree to abide by all official game rules, which are incorporated by reference into these Terms of Service. Game rules are available on individual game pages and must be reviewed before participation.

4.2 Number Selection

Players may select numbers manually or use automated quick pick functionality. Once a ticket purchase is confirmed, number selections cannot be changed or cancelled except as provided in section 5.4.

All number selections must comply with the specific game's rules regarding number ranges, quantity of selections, and supplementary numbers where applicable.

4.3 Draw Procedures

All lottery draws are conducted by authorized lottery operators according to established schedules and procedures. Draw results are audited and verified before publication.

We are not responsible for delays or changes to draw schedules implemented by lottery operators. Official draw results supersede any preliminary or unofficial results displayed on our platform.

4.4 Results Verification

Players can verify their tickets against official draw results through their account dashboard. We provide result notifications via email for convenience, but players are responsible for checking results independently.

5. Ticket Purchase & Payment

5.1 Purchase Process

Lottery tickets are purchased through our secure online platform. Each purchase generates a unique transaction reference and digital receipt with verifiable serial number.

Ticket purchases must be completed before the official entry close time for each draw. We are not responsible for late entries due to technical issues, payment processing delays, or user error.

5.2 Payment Methods

We accept payment through authorized payment processors including credit cards, debit cards, and approved digital payment services. All transactions are processed in Australian Dollars.

5.3 Pricing & Fees

Ticket prices are displayed in Australian Dollars and include all applicable taxes. Additional service fees may apply as disclosed during the purchase process.

We reserve the right to modify ticket prices and service fees with reasonable notice. Price changes will not affect tickets already purchased.

5.4 Refunds & Cancellations

Ticket purchases are final and non-refundable once confirmed, except in cases of technical error, duplicate purchases, or where required by law.

Refund requests must be submitted within 24 hours of purchase and before the relevant draw close time. Approved refunds are processed to the original payment method within 7-10 business days.

We are not obligated to provide refunds for tickets purchased in error, unintentional duplicate entries, or tickets purchased for incorrect draws.

6. Prize Claims & Distribution

6.1 Prize Claim Procedures

Winners are notified via registered email address. Prizes must be claimed within the timeframe specified in the relevant game rules, typically 12 months from the draw date.

Unclaimed prizes after the claim deadline are forfeited and handled according to official lottery regulations.

6.2 Prize Verification

All prize claims are subject to verification and validation. This process includes confirming ticket authenticity, draw eligibility, and winner identity.

We reserve the right to request additional documentation before processing prize payments, including proof of identity, tax file number, and bank account details.

6.3 Prize Payment Methods

6.4 Prize Disputes

In the event of a prize dispute, the decision of the official lottery operator is final and binding. We act as an intermediary and have no authority to override operator decisions regarding prize eligibility or payment.

7. Winner Obligations

7.1 Tax Obligations

7.2 Publicity Requirements

Major prize winners may be required to participate in reasonable publicity activities as mandated by lottery regulations, including winner announcements and promotional materials.

Winners have the right to request anonymity where permitted by applicable lottery regulations. Privacy preferences should be communicated during the prize claim process.

7.3 Information Accuracy

Winners must provide accurate and complete information during the prize claim process. Providing false information may result in prize forfeiture and account termination.

8. Liability & Warranties

8.1 Service Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted, error-free, or secure service operation. Technical issues, maintenance, or circumstances beyond our control may result in service disruptions.

8.2 Limitation of Liability

To the maximum extent permitted by law, SouthernStarTrails.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claim arising from these terms shall not exceed the amount you paid for tickets in the six months preceding the claim.

8.3 Third-Party Operators

We act as an intermediary between players and authorized lottery operators. We are not responsible for operator actions, draw procedures, prize distributions, or any disputes arising from official lottery operations.

Your participation in lottery games is subject to the terms and conditions of the respective lottery operators, which are separate from and in addition to these Terms of Service.

9. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account termination, prize forfeiture, and legal action:

10. Responsible Gaming

We are committed to promoting responsible gaming practices and providing support for players who may be experiencing gambling-related problems.

10.1 Player Protection Tools

We offer various tools to help players maintain control over their gaming activities, including deposit limits, time limits, self-exclusion options, and reality checks.

Players are encouraged to set limits before they become necessary. All protection tools can be accessed through account settings.

10.2 Self-Exclusion

Players may request self-exclusion for periods ranging from 6 months to permanent exclusion. During the exclusion period, account access is disabled and any attempts to create new accounts will be prevented.

Self-exclusion requests are processed immediately and cannot be reversed during the cooling-off period. Players seeking self-exclusion should contact our responsible gaming team.

10.3 Support Resources

11. Intellectual Property

11.1 Ownership

All content, features, and functionality on SouthernStarTrails.com, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are the exclusive property of SouthernStarTrails.com or its licensors.

Our content is protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes in accordance with these Terms of Service.

You may not reproduce, distribute, modify, create derivative works, publicly display, republish, download, store, or transmit any content from our website without prior written consent.

11.3 Trademarks

The SouthernStarTrails.com name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SouthernStarTrails.com or its affiliates. You may not use these marks without prior written permission.

12. Termination Rights

12.1 Termination by User

You may terminate your account at any time by contacting customer support. Upon termination, you will no longer have access to your account, but existing tickets will remain valid until their respective draw dates.

Any account balance at the time of termination will be refunded to your registered payment method within 10 business days.

12.2 Termination by SouthernStarTrails.com

We reserve the right to suspend or terminate your account immediately, without prior notice, for any breach of these Terms of Service, suspected fraudulent activity, or other reasonable cause.

12.3 Effect of Termination

Upon termination, all licenses and rights granted to you under these Terms of Service will immediately cease. Sections of these terms that by their nature should survive termination shall survive, including liability limitations, warranty disclaimers, and dispute resolution provisions.

13. Service Modifications

13.1 Right to Modify Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes adding or removing lottery games, changing features, or altering service availability.

We will make reasonable efforts to notify users of significant service changes that may affect their ability to participate in lottery gaming.

13.2 Terms of Service Updates

These Terms of Service may be updated periodically to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated via email and posted on our website.

Your continued use of our services after terms updates constitutes acceptance of the revised terms. If you do not agree to updated terms, you must cease using our services.

13.3 Version History

Previous versions of these Terms of Service are maintained for reference. Users may request access to historical versions by contacting customer support.

14. Dispute Resolution

14.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising from these terms shall be brought exclusively in the courts of Victoria, Australia.

14.2 Informal Resolution

Before initiating formal legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. Disputes should first be raised with our customer support team.

We will make reasonable efforts to resolve disputes amicably within 30 days of written notification.

14.3 Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Australian Centre for International Commercial Arbitration rules.

The arbitration shall be conducted in Melbourne, Victoria, with proceedings in English. The arbitrator's decision shall be final and binding on all parties.

15. Regulatory Compliance

15.1 Licensing & Authorization

SouthernStarTrails.com operates under license and authorization from relevant Australian gaming regulatory authorities. We maintain all required permits and comply with applicable lottery legislation.

Our operations are subject to regular audits and compliance reviews by regulatory bodies. We cooperate fully with all regulatory requirements and investigations.

15.2 Anti-Money Laundering

We implement robust anti-money laundering (AML) procedures in accordance with Australian legislation. This includes customer due diligence, transaction monitoring, and suspicious activity reporting.

Players may be required to provide additional verification documentation for transactions exceeding statutory thresholds or exhibiting unusual patterns.

15.3 Data Protection

We comply with the Australian Privacy Act and applicable data protection regulations. Our handling of personal information is governed by our Privacy Policy.

Players have rights regarding their personal data, including access, correction, and deletion rights, subject to legal retention requirements.

16. Contact Information

For questions, concerns, or inquiries regarding these Terms of Service, please contact us through the following channels: