Contact Us

You can reach our customer support team through multiple channels: call us at +61 (0) 911 700 900 during business hours (Monday-Friday, 9:00 AM - 6:00 PM AEST), email us at support@SouthernStarTrails.com for non-urgent inquiries, or use the contact form on this page. We aim to respond to all inquiries within 24 hours.

For phone inquiries during business hours, you'll receive immediate assistance. Email inquiries are typically responded to within 24 hours on business days. Contact form submissions receive responses within 24-48 hours. For urgent matters, we recommend calling our support line directly during business hours.

Yes! When using our contact form, you can select the specific lottery game you're interested in from the dropdown menu. Our team can provide detailed information about jackpot amounts, odds, ticket prices, draw schedules, and how to participate in any of our featured lottery games including Mega Jackpot, Oz Lotto, Powerball, Set for Life, Tatts Lotto, and Weekday Windfall.

To help us assist you efficiently, please include:

• Your full name and contact information
• Clear description of your question or issue
• Any relevant ticket numbers or transaction details
• Preferred method and time for follow-up communication

Currently, our primary support is provided in English. However, we understand the diverse nature of our Australian customer base. If you require assistance in another language, please indicate this in your contact form submission or mention it when calling, and we'll do our best to arrange appropriate support or translation services.

We take all problems and complaints seriously. Please use the contact form above to submit detailed information about your concern, or call our support line for immediate assistance. Include as much detail as possible, including dates, transaction numbers, and specific issues. All complaints are reviewed by our management team and addressed according to our customer service protocols and Australian regulatory requirements.