Privacy Policy

Personal Identification Information

When you create an account or participate in lottery activities, we collect:

• Full legal name as it appears on government-issued identification
• Date of birth for age verification purposes (18+ requirement)
• Email address for account communications and notifications
• Phone number for account verification and security
• Residential address for compliance and winner verification
• Government-issued identification documents for age and identity verification

Payment and Financial Information

For processing lottery ticket purchases and prize payments, we collect:

• Payment card details (processed securely through PCI-DSS compliant payment processors)
• Bank account information for prize disbursements and refunds
• Transaction history including ticket purchases and prize winnings
• Billing address associated with payment methods
• Tax identification numbers where required by law for prize reporting

Lottery Participation Information

As part of providing lottery services, we collect:

• Lottery ticket numbers, game selections, and draw entries
• Ticket purchase dates, times, and amounts
• Prize claims and winner information when applicable
• Account preferences and notification settings
• Responsible gaming limit settings and self-exclusion requests

Technical and Usage Information

We automatically collect certain technical information when you use our services:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to find our site
• Login timestamps and session duration
• Error logs and system diagnostics for troubleshooting

Winner Information

If you win a lottery prize, we may collect additional information:

• Enhanced identity verification documentation
• Tax file number or Australian Business Number for tax reporting
• Proof of address and additional verification documents
• Prize claim forms and supporting documentation
• Consent for publicity where legally permitted and requested

Communications and Support

When you contact us or interact with our support services:

• Email correspondence and support ticket content
• Live chat transcripts and phone call recordings (with consent)
• Feedback, survey responses, and testimonials
• Account inquiries and resolution history

Service Providers and Business Partners

We engage trusted third-party service providers who assist in operating our lottery services:

• Payment processors for secure transaction handling (PCI-DSS compliant)
• Identity verification services for age and identity authentication
• Cloud hosting providers for secure data storage and processing
• Email and SMS providers for communications delivery
• Customer support platforms for help desk operations
• Analytics providers for usage statistics and performance monitoring
• Security and fraud detection services for platform protection

Business Transfers

In the event of corporate changes, your information may be transferred:

• Merger, acquisition, or sale of all or part of our business assets
• Corporate restructuring or bankruptcy proceedings

In such cases, we will notify you and ensure the receiving party commits to protecting your information under terms at least as protective as this Privacy Policy.

Legal Obligations and Protection

We may disclose your information when we believe it is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Enforce our terms of service and investigate violations
• Protect the rights, property, or safety of SouthernStarTrails.com, users, or the public
• Detect, prevent, or investigate fraud, security issues, or technical problems

With Your Consent

We may share your information for other purposes with your explicit consent:

• Publicizing your name and winnings if you win a major prize (only with your permission)
• Sharing testimonials or success stories you provide to us
• Other specific disclosures you explicitly approve

Right to Access

You have the right to request access to the personal information we hold about you, including:

• Confirmation of whether we process your personal data
• A copy of your personal information in a commonly used format
• Details about how we use and share your information
• Information about data retention periods

We will respond to access requests within 30 days. Some information may be withheld if legally required or to protect others' rights.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can:

• Update your account information directly through your profile settings
• Contact us to correct information you cannot update yourself
• Request addition of supplementary information if data is incomplete

If we disagree with your correction request, we will provide reasons and note your request in our records.

Right to Deletion

You have the right to request deletion of your personal information in certain circumstances:

• The information is no longer necessary for the purposes collected
• You withdraw consent (where consent was the basis for processing)
• The information was processed unlawfully
• Legal requirements mandate deletion

Right to Object and Restrict Processing

You have the right to object to or request restriction of certain data processing:

• Object to direct marketing communications (opt-out anytime)
• Request restriction while we verify accuracy of disputed data
• Object to processing based on legitimate interests

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller where technically feasible. This applies to information you provided to us and where processing is based on consent or contract performance.

Right to Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. This includes:

• Marketing communications preferences
• Optional data collection activities
• Cookie and tracking preferences

Right to Complain

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with:

We encourage you to contact us first so we can address your concerns directly.

Age Verification Process

During account registration, we verify age through:

• Government-issued identification document verification
• Third-party identity verification services
• Date of birth validation against official records
• Enhanced verification for high-value transactions or prize claims

Parental Responsibility

Parents and guardians should:

• Keep account credentials secure and private
• Monitor children's internet usage and device access
• Educate children about gambling risks and age restrictions
• Use parental control software to restrict gambling sites

Retention Periods

Data Deletion

After retention periods expire, we securely delete or anonymize your information. Deletion methods include:

• Secure erasure of electronic data using industry-standard protocols
• Physical destruction of paper records
• Anonymization where aggregate data is needed for analysis